FAQs

MEMBERSHIPS

Q: Can I sign up for a membership online or over the phone?

A: NEW MEMBERS (or anyone who has not been in our facilities since June 2020: you must sign up in person so we can set you up in our system, provide a keytag, take your membership picture and sign our waiver. RETURNING MEMBERS: If we have your membership profile picture, accurate contact information, and a signed waiver and you have a keytag, we can set you up with any membership over the phone. Online joining is not an option at this time. 


Q: I am under 18, can I sign up for a membership?

A: YES! 15 and older are allowed to join the gym. Anyone under the age of 18 must have a parent sign a waiver allowing them to workout at the gym. 15 and under must workout durning staff hours and clearly be confident in their program. If they are new to the gym, we require at least one training session with out personal trainers to learn proper form and appropriate exercises. 13 and 14 year olds may workout WITH an ADULT Member (or both child and parent can pay for drop-in) but only after 12pm noon. It is too busy in the morning for learning/teaching to the place in the gym and maintain safety for the child.


Q: Does my membership gain me access to both Sea Isle and Avalon facilities?

A: If you have an Avalon membership, your keytag with work for both locations. If you purchase a Sea Isle membership, your keytag will only work in Sea Isle.


GENERAL

Q: How does the keytag work for entry?

A: When you begin your membership you will receive a keytag that will give you access to our facility during non-staffed hours. We will activate it for you at each gym. If you are looking to renew your membership over the phone please give us 24 hour notice beforehand to ensure your keytag is updated.

 

Q: Can I share my keytag?

A: NO. If you do, your membership will be terminated. 

 

Q: What do I need to use the gym?

A: Perfect Gym Etiquette is required. Do not talk on the cell phone. Do not play video or music for others to hear, earbuds required. WIPE DOWN ALL EQUIPMENT AFTER YOU USE IT. Shirts and closed toe shoes are required. Everyone must sign a waiver to workout, attend a class, or to work with a trainer and will also need a photo of you in our system. Members need to scan their keytags at the front dest or check in with stand at the front desk. PLEASE RECYCLE! 

 

Q: What are your hours?

A: Our staff hours vary and can be found under each location tab on the website. All members will have keytag access. Keytag hours are 5am-8pm 365 days of the year.. As long as you are in the gym before 8pm, you can finish your workout after 8pm.

 

Q: What do I do if I want to bring a guest?

A: Guests must always come in during staff hours. We will require their basic info, picture and signed waiver. NO guests are allowed in during non-staff hours. If you anticipate that you wouldd like to bring a guest during non-staff hours, they can be sure their account is set up with aforementioned requirements, obtain a keytag, provide credit card information for our files and notify us during staff hours prior to visit and we can activate the keytag for that day you choose to “drop in”.

 

Q: Are we allowed to drop in for the day?

A: Yes! You can drop in to workout or attend a class. New members must fill out our forms and sign our waiver before they workout. 

 

CLASSES

Q: How do I sign up for a class?

A: You can sign up for our classes in advance using the Mindbody app or website which is connected to Surfside Fitness. Payments can be made her for single class drop ins and class packs. The packages will be linked to your account for you to use. You can find the Mindbody links under the location tabs for each gym and the group fitness page. New members MUST sign a waiver before attending classes.

 

Q: How can I use my class packs?

A: Class packs may be used interchangeably between our Sea Isle Studio, Sea Isle Beach Boot Camp, Avalon Studio, and Avalon Beach Boot Camp. In addition: 15 Beach Boot Camp Pack and All Season Beach Boot Camp Passes are only available for use for Sea Isle Beach Boot Camp. This is because Avalon Beach Boot Camp only has 10 scheduled classes this season. 

 

Q: Are classes included in gym memberships?

A: Classes are separate from gym memberships. The memberships include access to the gym only. 

 

Q: What happens in the occurrence of a class cancellation?

A: If there are less than 5 people signed up for a class at 6pm the evening before, we will cancel the class and send out an email to all participants. The class will refunded to your account and available for use for another time. PLEASE RESERVE YOUR SPOT IN ADVANCE TO ENSURE PARTICIPATION!

 

PERSONAL TRAINING

Q: What do I need to do to sign up for personal training?

A: Ask us! or send a message to surfsidestaff@gmail.com. To ensure you have the best experience with personal training and to match you with the best trainer for you, we all send you questions back to learn more about you, your previous fitness experience, your schedule, your goals, and your health history. Then we will schedule your first appointment. 

 

Q: Do I need a gym membership to do personal training? 

A: No, you do not need a membership with us to work with one of our trainers, but we do recommend them for those who are looking to workout days they are not with a trainer. Personal training clients do not need a keytag unless they have a membership. 

 

CONTACTING US

Q: How can I stay updates on the most recent Surfside news?

A: Follow us on Instagram, Facebook, or check trainwithcheryl.com for the recent updates. You can also always email us at surfsidestaff@gmail.com or call our Avalon location (609-967-9023) or Sea Isle location (609-263-9023) for any updates, questions, or extra information.  


Q: My keytag didn’t work and I couldn’t get in. What should I do? 

A: We’re so sorry this happened. Send us an email at surfsidestaff@gmail.com !!